Cobotic vs Mizo
20+ AI workflows on every ticket, a public price in Australian dollars, and results on your own tickets before you talk to anyone.
What Cobotic does that Mizo does not list
- Perfect Handover. Reassign a ticket and the next tech gets the whole story in one note.
- A desk that gets better every week. Other Category Cleanup, Closing Category Fix and Shift Left Finder on every ticket L2 or L3 resolves, so L1 fixes more next month.
- Contract scope, down to the clause. Every ticket flagged as in scope, billable or a possible project, with the contract clause it rests on, before a tech starts work.
Your tickets stay in your PSA, and you can switch the Cobotic user off at any time. How we handle your data.
Every AI workflow, side by side
The workflows a good service desk runs on every ticket, and where each one stands.
| AI workflow | Cobotic | Mizo |
|---|---|---|
| When a ticket arrives | ||
| Ticket rewrite | Included as Ticket Clarity | Partly (renames tickets) |
| Categorisation | Included as Perfect Categorisation | Listed |
| Prioritisation | Included as Right Priority | Listed |
| Team assignment | Included as Right Team Routing | Listed |
| Alarm flag | Included as Red Alert Flag | Partly (breach prevention, escalation alerts) |
| Spam flag | Included as Spam Flag | Not listed |
| Unhappy customer flag | Included as Unhappy Customer Flag | Listed (analyzing sentiment) |
| Request missing details | Included as Instant Details Request | Listed |
| Fix suggestions | Included as Fix Finder | Listed |
| Self-service reply | Included as Self-Fix Reply | Listed |
| Contract scope check | Included as Scope Creep Catcher, with the clause and possible projects flagged | Listed (covered or billable) |
| When a ticket changes hands | ||
| Handover note | Included as Perfect Handover | Not listed |
| When a ticket is resolved | ||
| Knowledge articles | Included as Knowledge Article Builder | Listed |
| Ticket quality check | Included as Every Ticket Quality Checked | Listed |
| "Other" category review | Included as Other Category Cleanup | Not listed |
| Category re-check | Included as Closing Category Fix | Not listed |
| Shift left review | Included as Shift Left Finder | Not listed |
Listed means named on Mizo's public website, read 1 November 2026.
One ticket. Two very different afternoons.
Without Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
With Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
Mizo does not publish its price
Cobotic's is on this page: A$990 a month for your first 1,000 tickets, then A$0.99 a ticket, with all AI workflows included. Ask Mizo for its monthly fee in Australian dollars and add it to the technician time on the workflows it leaves behind.
| Option | Fee | Tech time on workflows left | Total a month | Workflows listed |
|---|---|---|---|---|
| A typical small MSP: 15 managed clients, 500 tickets a month | ||||
| Mizo | Not published | A$1,558 (28 hours) | A$1,558 plus Mizo's fee | 10 |
| Cobotic | A$990 | A$0 | A$990 | 17 |
| A larger MSP: 30 managed clients, 1,000 tickets a month | ||||
| Mizo | Not published | A$3,117 (57 hours) | A$3,117 plus Mizo's fee | 10 |
| Cobotic | A$990 | A$0 | A$990 | 17 |
- No demo to book before you see a number. Work out your own monthly cost on the pricing page in ten seconds.
Mizo's public website, read 1 November 2026, shows one plan with no price and a "Contact us" button. Tech time: 17 minutes a ticket across the workflows, split by workflow from the minutes in Cobotic's Test Drive. A workflow Mizo lists counts in full, one it partly lists counts half. A$55 an hour, the fully loaded cost of a A$65,000 technician (super, payroll tax and leave, over about 1,650 productive hours). Cobotic: A$990 a month for your first 1,000 tickets, then A$0.99 a ticket.
Built for Australian MSPs
- An Australian business. One public price in Australian dollars, so the bill never moves with the exchange rate.
- Built on your own tickets and your own rules, inside HaloPSA, ConnectWise, Autotask or whatever you run. Under 15 minutes of your time.
- See it first: the free Test Drive runs your last 50 tickets online in about two minutes, with no sales call. Then A$99 puts all AI workflows live on your desk in under 15 minutes, for your first month.