Case studies
Real work for Australian MSPs. Client names are held back, the results are not.
$200,000saved, with the L1 desk down from six people to threeA Perth MSP cut its L1 desk from six people to three and saved $200,000Turnover left the service desk short and nobody good was applying. AI workflows took the routine L1 load instead.Read the case study 
Every QBRon time for every target customer, with zero extra admin for the ownerA Melbourne MSP now runs every QBR on time, with no extra adminAn eight person MSP had no time to prepare quarterly reviews. Now the data goes in and a finished report comes out.Read the case study 
$450,000of new project revenue identified and scheduledA Brisbane MSP found $450,000 of AI project work it had no time to chaseClients kept asking about AI and nobody had time to answer. An AI roadmap for each larger client turned the questions into projects.Read the case study 
0new hires needed to get the owner off the toolsA Tasmanian MSP owner got off the tools without hiring anyoneToo small to pay for the team the owner needed. AI took the routine L1 work, and the existing team covered the rest.Read the case study 
60%of inbound support calls deflected before they reach the deskA Brisbane MSP deflects 60% of support calls with an AI agent its users understandYears of ticket history, rewritten in plain language and put behind an AI agent that users ask first.Read the case study