Cobotic vs the AI built into your PSA
HaloPSA, Autotask and ConnectWise now triage tickets. Keep that. Cobotic runs the 12 AI workflows your PSA leaves on your techs.
What your PSA's AI does not list
- Scope Creep Catcher. Every ticket flagged as in scope, billable or a possible project, with the contract clause it rests on, before a tech starts work.
- Perfect Handover. Reassign a ticket and the next tech gets the whole story in one note.
- Knowledge Article Builder. Repeat fixes drafted as articles the moment a ticket is resolved.
- A desk that gets better every week. Other Category Cleanup, Closing Category Fix and Shift Left Finder on every resolved ticket, so L1 fixes more next month.
Your tickets stay in your PSA, and you can switch the Cobotic user off at any time. How we handle your data.
One ticket. Two very different afternoons.
Without Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
With Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
What it really costs
Built-in AI adds little or nothing to your PSA bill. Every workflow it leaves undone stays with your techs. Here is the full monthly cost of all AI workflows, in Australian dollars, ex GST.
| Option | AI fee | Tech time on workflows left | Total a month |
|---|---|---|---|
| A typical small MSP: 15 managed clients, 500 tickets a month | |||
| HaloPSA AI | A$0 | A$4,772 (87 hours) | A$4,772 |
| Autotask triage | A$0 | A$5,844 (106 hours) | A$5,844 |
| ConnectWise agents | Not published | A$4,383 (80 hours) | A$4,383 plus fee |
| Cobotic, all AI workflows | A$990 | A$0 | A$990 |
| A larger MSP: 30 managed clients, 1,000 tickets a month | |||
| HaloPSA AI | A$0 | A$9,545 (174 hours) | A$9,545 |
| Autotask triage | A$0 | A$11,688 (213 hours) | A$11,688 |
| ConnectWise agents | Not published | A$8,766 (159 hours) | A$8,766 plus fee |
| Cobotic, all AI workflows | A$990 | A$0 | A$990 |
- Your PSA's AI saves the few minutes triage takes. Cobotic gives back about 17 minutes on every ticket.
- Keep using your PSA's AI. Cobotic runs inside the same PSA, on the same tickets, with no new app for your techs.
Tech time: 17 minutes a ticket across the workflows, split by workflow from the minutes in Cobotic's Test Drive. A workflow the vendor lists counts in full, one it partly lists counts half. A$55 an hour, the fully loaded cost of a A$65,000 technician (super, payroll tax and leave, over about 1,650 productive hours). HaloPSA lists Halo AI as included as standard on its public pricing page. Kaseya lists the Autotask Digital Specialist for Ticket Triage at no additional cost until 1 September 2027 for Autotask Ultimate, ITSM+ and Kaseya 365 Ops partners; the price after that is not published. ConnectWise does not publish a price for its service desk AI agents. All read 1 November 2026. Cobotic: A$990 a month for your first 1,000 tickets, then A$0.99 a ticket.
Every AI workflow, side by side
The workflows a good service desk runs on every ticket, and where each one stands.
| AI workflow | Cobotic | HaloPSA AI | Autotask triage | ConnectWise agents |
|---|---|---|---|---|
| When a ticket arrives | ||||
| Ticket rewrite | Included as Ticket Clarity | Not listed | Not listed | Partly (drafts tickets from calls and chats) |
| Categorisation | Included as Perfect Categorisation | Listed | Listed | Listed |
| Prioritisation | Included as Right Priority | Listed | Listed | Listed |
| Team assignment | Included as Right Team Routing | Listed | Listed | Listed |
| Alarm flag | Included as Red Alert Flag | Partly (sentiment analysis) | Not listed | Not listed |
| Spam flag | Included as Spam Flag | Not listed | Not listed | Not listed |
| Unhappy customer flag | Included as Unhappy Customer Flag | Listed (sentiment analysis) | Not listed | Not listed |
| Request missing details | Included as Instant Details Request | Not listed | Not listed | Partly (captures user, device, impact) |
| Fix suggestions | Included as Fix Finder | Partly (suggested replies) | Not listed | Not listed |
| Self-service reply | Included as Self-Fix Reply | Partly (AI agents) | Not listed | Partly (routine work) |
| Contract scope check | Included as Scope Creep Catcher | Not listed | Not listed | Not listed |
| When a ticket changes hands | ||||
| Handover note | Included as Perfect Handover | Not listed | Not listed | Not listed |
| When a ticket is resolved | ||||
| Knowledge articles | Included as Knowledge Article Builder | Not listed | Not listed | Not listed |
| Ticket quality check | Included as Every Ticket Quality Checked | Partly (scores notes against a set rubric) | Not listed | Partly (service quality) |
| "Other" category review | Included as Other Category Cleanup | Not listed | Not listed | Not listed |
| Category re-check | Included as Closing Category Fix | Not listed | Not listed | Not listed |
| Shift left review | Included as Shift Left Finder | Not listed | Not listed | Not listed |
Listed means named on the vendor's public website, read 1 November 2026.
Built for Australian MSPs
- Built and run for you. No category list or priority matrix? We build every rule set from your recent tickets, for under 15 minutes of your time.
- An Australian business. A$990 a month for your first 1,000 tickets, then A$0.99 a ticket, in Australian dollars, all AI workflows included.
- See it first: the free Test Drive runs your last 50 tickets online in about two minutes. Then A$99 puts all AI workflows live on your desk in under 15 minutes, for your first month.