All AI workflows for less than Thread's total cost. No setup work for your team.
Cobotic builds every AI workflow into your PSA, runs it on every ticket and charges one price in Australian dollars.
What Cobotic does that Thread does not list
- Scope Creep Catcher. Every ticket flagged as in scope, billable or a possible project, with the contract clause it rests on, before a tech starts work.
- Every resolved ticket checked. Every Ticket Quality Checked against your matrix, Other Category Cleanup, Closing Category Fix and Shift Left Finder on every ticket L2 or L3 resolves.
- Built and run for you. Cobotic builds every AI workflow and every rule set from your own tickets, then runs and changes them for you. Under 15 minutes of your time.
Your tickets stay in your PSA, and you can switch the Cobotic user off at any time. How we handle your data.
One ticket. Two very different afternoons.
Without Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
With Cobotic
- Right Priority
- Perfect Categorisation
- Right Team Routing
- Instant Details Request
- Fix Finder
- Self-Fix Reply
- Scope Creep Catcher
- Knowledge Article Builder
What it really costs each month
The fee is only part of the bill. Every workflow a tool leaves undone stays with your techs. Here is the full monthly cost of all AI workflows, in Australian dollars, ex GST.
| Plan | Fee | Tech time on workflows left | Total a month | Workflows listed |
|---|---|---|---|---|
| A typical small MSP: 15 managed clients, 500 tickets a month | ||||
| Thread AI Essentials | A$405 | A$5,552 (101 hours) | A$5,957 | 5 |
| Thread AI Pro | A$724 | A$1,656 (30 hours) | A$2,380 | 10 |
| Thread AI Pro with chat | A$831 | A$1,656 (30 hours) | A$2,487 | 10 |
| Cobotic | A$990 | A$0 | A$990 | 17 |
| A larger MSP: 30 managed clients, 1,000 tickets a month | ||||
| Thread AI Essentials | A$810 | A$11,103 (202 hours) | A$11,913 | 5 |
| Thread AI Pro | A$1,449 | A$3,311 (60 hours) | A$4,760 | 10 |
| Thread AI Pro with chat | A$1,662 | A$3,311 (60 hours) | A$4,973 | 10 |
| Cobotic | A$990 | A$0 | A$990 | 17 |
- Thread's US$19 is AI Essentials: it sets the title, category and priority. The agents that ask users for missing details and send self-service fixes sit in AI Pro at US$34 a client.
- Cobotic's price includes the build, every rule set and every change to a live workflow.
Thread fees from Thread's public pricing page, read 1 November 2026: AI Essentials $19 and AI Pro $34 per managed client a month, chat $5 a client. Thread shows "$" without naming a currency; we treat it as US dollars at the RBA rate for 30 October 2026 (US$1 = A$1.42). Tech time: 17 minutes a ticket across the workflows, split by workflow from the minutes in Cobotic's Test Drive. A workflow Thread lists counts in full, one it partly lists counts half. A$55 an hour, the fully loaded cost of a A$65,000 technician (super, payroll tax and leave, over about 1,650 productive hours). Thread setup and tuning time is not counted. Cobotic: A$990 a month for your first 1,000 tickets, then A$0.99 a ticket.
Every AI workflow, side by side
The workflows a good service desk runs on every ticket, and where each one stands.
| AI workflow | Cobotic | Thread |
|---|---|---|
| When a ticket arrives | ||
| Ticket rewrite | Included as Ticket Clarity | Listed |
| Categorisation | Included as Perfect Categorisation | Listed |
| Prioritisation | Included as Right Priority | Listed |
| Team assignment | Included as Right Team Routing | Listed |
| Alarm flag | Included as Red Alert Flag | Partly (sentiment score) |
| Spam flag | Included as Spam Flag | Not listed |
| Unhappy customer flag | Included as Unhappy Customer Flag | Listed (sentiment score) |
| Request missing details | Included as Instant Details Request | AI Pro only |
| Fix suggestions | Included as Fix Finder | AI Pro only |
| Self-service reply | Included as Self-Fix Reply | AI Pro only |
| Contract scope check | Included as Scope Creep Catcher | Not listed |
| When a ticket changes hands | ||
| Handover note | Included as Perfect Handover | Listed (recap for hand-offs) |
| When a ticket is resolved | ||
| Knowledge articles | Included as Knowledge Article Builder | AI Pro only |
| Ticket quality check | Included as Every Ticket Quality Checked | Not listed |
| "Other" category review | Included as Other Category Cleanup | Not listed |
| Category re-check | Included as Closing Category Fix | Not listed |
| Shift left review | Included as Shift Left Finder | Not listed |
Listed means named on Thread's public website and documentation, read 1 November 2026.
Built for Australian MSPs
- An Australian business. One price in Australian dollars, so the bill never moves with the exchange rate.
- Built on your own tickets and tested before it goes live, inside HaloPSA, ConnectWise, Autotask or whatever you run.
- See it first: the free Test Drive runs your last 50 tickets in about two minutes. Then A$99 puts all AI workflows live on your desk in under 15 minutes, for your first month.