The problem
Your biggest risk isn't a competitor. It's the client who's gone quiet. Ticket volume up, satisfaction down, a new IT manager on LinkedIn, and nobody noticed until the termination notice arrived. Meanwhile the clients who are hiring, opening offices and buying kit elsewhere never hear from you about any of it.
How we build it
- Watches every account. Tickets, CSAT, spend, contract dates and LinkedIn, all in one view.
- Flags clients at risk. Months before the termination notice.
- Spots growth. New staff, new sites, old hardware and gaps in their stack.
- Prepares the conversation. A short brief and a reason to call, sent to the right person.
- Tracks the follow-through. Every promise made to a client, chased until it's done.
And if you'd like it:
- Suggests the right offer for each client, from projects to service upgrades.
Your team stays in charge
Your account managers own every relationship. The AI just makes sure they never walk in unprepared.
What the future looks like
You see churn coming months out and fix it. Growth comes from the clients you already have. Every client feels like your only client.