The problem
Calls come in while everyone's on site. The shared inbox fills with a mix of support requests, sales enquiries, supplier invoices and spam. Someone has to sort it, and that someone is usually your most expensive person between other jobs. Miss a call and a prospect rings the next MSP on the list.
How we build it
- Answers every call in a natural voice, with your name on it, and knows it's Dave from the accounting firm with a printer ticket open.
- Sorts the shared inbox. Support, sales, accounts, suppliers and spam, each sent to the right place.
- Handles the simple stuff. Ticket updates, opening hours, account questions and bookings, done on the spot.
- Hands the rest over properly. The on-call tech gets the ticket number and what's been tried, not "someone called".
- Never loses a lead. New business enquiries go to sales immediately, with the details captured.
And if you'd like it:
- Transfers urgent calls live to the on-call tech.
- Speaks your clients' languages for multilingual customer bases.
Your team stays in charge
You decide what it handles and what comes straight to you.
What the future looks like
Every caller gets an answer. Every email lands with the right person. Your techs stop answering the phone mid-fix, and no lead ever goes to voicemail again.